RETURNS & REFUNDS POLICY

Last updated: 20 August 2026

We want you to love your AMABRI HAIR order. If you need to return your purchase, please read the information below.

1. Your Right to Cancel

For online purchases in the UK, you generally have the right to cancel your order within 14 days of receiving your goods, subject to applicable consumer law.

You will generally then have a further 14 days to return the goods.

This does not affect your legal rights where an item is faulty, damaged or not as described.

2. Condition of Returned Hair

For a change-of-mind return, hair should be returned:

• Unworn
• Uninstalled
• Unwashed
• Uncut
• Uncoloured
• Unbleached
• Free from oils, gels and styling products
• In its original packaging and condition

Please do not install or alter the hair if you are unsure whether you want to keep it.

3. Hygiene

Hair that has been worn, installed, washed, altered or otherwise used may not be eligible for a change-of-mind return where its condition has been diminished beyond what is reasonably necessary to inspect the goods.

This does not affect your legal rights if the product is faulty, damaged or not as described.

4. How to Request a Return

To request a return, please email:

amabrihair@outlook.com

Please include:

• Your order number
• Your name
• The reason for your return, if you wish to provide one
• Confirmation that the hair is unused and in its original condition

We will then provide further return instructions.

5. Return Postage

For change-of-mind returns, the customer is generally responsible for the cost of returning the item.

Where an item is faulty, damaged, incorrect or otherwise requires us to cover the return cost under applicable consumer law, we will arrange or reimburse the appropriate return postage.

6. Refunds

Once your return has been received and assessed, we will process your refund in accordance with applicable consumer law.

For eligible cancellations, refunds will generally be issued within the applicable legal timeframe.

Refunds will normally be issued to the original payment method.

7. Faulty or Incorrect Items

If you receive hair that is faulty, damaged or different from what you ordered, please contact us at amabrihair@outlook.com as soon as possible.

Please provide your order number and clear photographs showing the issue.

We will assess the issue and, where appropriate, offer a repair, replacement, refund or other remedy in accordance with your legal rights.

Normal variations in natural human hair are not considered faults where the product remains as described.

8. Pre-Orders

Pre-order purchases are subject to the same applicable consumer rights as other online purchases.

Please remember that pre-order products are made to order and generally take 4–5 weeks from the close of the pre-order window to be made, quality checked, prepared and delivered.

In rare circumstances, an order may take up to 6 weeks from the close of the pre-order window.

This timeframe is explained before purchase and forms part of the pre-order information provided to customers.

9. Exchanges

We do not currently offer direct exchanges.

If you would like a different product, length or variation, you may need to return your original order where eligible and place a new order.

10. Contact Us

For returns and refund enquiries:

AMABRI HAIR
Email: amabrihair@outlook.com