SHIPPING & DELIVERY POLICY

Last updated: 20 August 2026

At AMABRI HAIR, every order is carefully prepared before being dispatched. Please read this policy before placing an order.

1. Where We Ship

We currently offer shipping to:

• United Kingdom
• United States
• Canada

Available destinations may change as our business grows. Please check the shipping options available at checkout.

2. Pre-Order Shipping

AMABRI HAIR operates a pre-order model for selected products.

This means that your hair is made specifically for your order after the pre-order window closes.

Pre-order products are not ready-to-ship stock.

Please allow approximately 4–5 weeks from the close of the pre-order window for your order to be made, quality checked, prepared, dispatched and delivered.

The 4–5 week timeframe begins after the pre-order window closes, not when the order is placed.

3. Rare Delays

While we work hard to meet our estimated timeframe, rare delays may occur due to circumstances outside our reasonable control.

These may include:

• Supplier or production delays
• Quality-control issues
• Courier delays
• Customs delays
• Unexpected logistical issues
• Other unforeseen circumstances

In these rare circumstances, please allow up to 6 weeks from the close of the pre-order window for your order to be completed and delivered.

If we become aware of a significant delay, we will contact affected customers using the email address provided with their order.

4. Delivery Times

Once your order has been dispatched, delivery time will depend on your selected shipping service and destination.

Delivery estimates provided at checkout are guidance and are not guaranteed.

International deliveries may take longer due to customs processing.

5. Tracking

Where tracking is available, tracking information will be sent to the email address provided when placing your order.

Please check your tracking information before contacting us regarding the whereabouts of your parcel.

6. Incorrect Shipping Information

Please ensure your delivery address is correct before completing your purchase.

AMABRI HAIR cannot be responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

If an order is returned to us due to an incorrect address, additional postage may be required before the order can be resent.

7. Customs & International Taxes

International orders may be subject to customs duties, import VAT, taxes or handling fees imposed by the destination country.

These charges are not included in our shipping fee unless explicitly stated at checkout.

Any customs or import charges are the responsibility of the customer.

AMABRI HAIR cannot guarantee whether customs charges will apply or how much they will be, as these are determined by the destination country's customs authorities.

8. Delayed or Lost Parcels

If your parcel appears to be delayed, please first check the tracking information provided by the courier.

If your parcel is confirmed as lost or there is an issue with delivery, please contact us at amabrihair@outlook.com and we will assist where possible.

We will work with the relevant courier to investigate delivery issues.

9. Pre-Order Delivery & Payment Disputes

By placing a pre-order, you acknowledge and agree to the estimated delivery timeframe displayed on our website.

Please contact AMABRI HAIR at amabrihair@outlook.com if you have concerns about the status of your order so that we have the opportunity to investigate and assist you.

This does not affect any statutory consumer rights or your ability to seek an appropriate remedy where applicable.

10. Contact Us

AMABRI HAIR
Email: amabrihair@outlook.com